This page explains how to delete your Sonder account and what happens to your data when you do. This procedure satisfies Apple App Store Guideline 5.1.1(v), Google Play account deletion requirements, and your right to erasure under GDPR Article 17 and KVKK Article 7.
Operator: Oğuz Kurukaya, sole proprietor, Türkiye Contact: [email protected] Effective date: 2026-05-02
DELETEThe deletion request is sent immediately. Deletion is immediate and irreversible. Your account and all personal data are permanently deleted on all your devices the moment you confirm.
If you can no longer access the app (e.g. you uninstalled it, or you signed up with Sign in with Apple and revoked access), you can request deletion using the form below:
After you submit the form, we will send a verification e-mail to the address you provided. Click the link in that e-mail (valid for 15 minutes) to confirm. Your account and all personal data are permanently deleted upon confirmation.
If both options above are unavailable to you, e-mail [email protected] from the e-mail address registered to your Sonder account, with the subject line: Delete my Sonder account. We will respond within 7 business days to confirm the deletion request.
When you delete your account, the following data is permanently removed from Sonder’s production systems:
| Data category | Deletion timeline |
|---|---|
| Your profile (name, e-mail, language, preferences) | Immediate |
| Your journal entries (text, mood, tags, timestamps) | Immediate |
| Attachments (photos, files in Cloudflare R2 storage) | Immediate |
| AI conversation history | Immediate |
| Subscription state (in our records — see “What is preserved” below for Apple/Google’s records) | Immediate |
| Authentication tokens, FCM device tokens | Immediate |
| Notification preferences | Immediate |
| Database backups containing your data | Within 90 days |
“Immediate” means the data is permanently deleted from production storage at the moment of your request. Deletion is final at the moment of request and cannot be reversed.
Some limited data is kept after account deletion for legal or operational reasons:
| Data | Reason | Retention |
|---|---|---|
| Financial records (subscription invoices, payment receipts) | Required by Turkish Tax Procedure Law and the laws of the country where you purchased | 10 years |
| Anonymous aggregate cohort metrics (no link to your identity) | Retained indefinitely for product analytics — contains no personal data and cannot be linked back to you | Indefinite |
| Limited security logs | Detection and prevention of fraud, abuse, or unauthorized access | 90 days |
| Customer support correspondence (only if you contacted us) | Legal record-keeping | 2 years |
These records are stored in a separate, isolated archive and are not used for any purpose other than legal compliance or product analytics.
If you have an active Sonder Premium subscription:
We will send a confirmation e-mail to your registered address when:
If you are a parent or guardian and need to delete a Sonder account belonging to someone in your care, e-mail [email protected] with details. We will assist promptly.
In addition to deletion, you have several other rights regarding your data, including the right of access, rectification, restriction, portability, and objection. See our Privacy Policy — Section 9 for details.
You may also contact the Turkish Personal Data Protection Authority (KVKK Kurumu) at https://www.kvkk.gov.tr or your local data protection authority if you believe your rights are not being respected.
E-mail: [email protected] Web form: https://sonder.oguzkurukaya.com/delete-my-account Operator: Oğuz Kurukaya, sole proprietor, Türkiye
We aim to respond to all account-related requests within 7 business days.